Lived Experience Telephone Support Service (LETSS)

A caring voice over the phone for support with mental health conditions between 5pm-11:30pm, 365 days a year.

People with mental health issues – as well as their carers, family and friends – can access a unique after-hours telephone help line. This unique service will broaden mental health support in two key ways:

• The trained support staff answering the calls will have a personal lived experience of recovery and managing challenges to their mental health. They will draw on this experience of recovery in their support and understanding of the caller’s unique experience.
• The service will be specifically after hours, operating from 5pm to 11.30pm, 365 days a year.